What are your Normal Support Hours?
Our opening hours are 8am-5pm, Monday to Friday. However any issues can be raised with us via the ticket system 24 hours a day, 7 days a week.
What is a ticket and how do I create one?
Every task is allocated a ticket number. You can raise this yourself via the support section of the website. Alternatively tickets will also be raised for you if we are contacted via e-mail or phone.
When can i expect my ticket to be completed?
It all depends on the nature of your ticket, as all tickets are different we are unable to provide a general time scale. However once we have received your ticket and contacted you, we will be able to provide a better time frame.
What do I do if the ticket is urgent?
If your ticket is urgent and needs to be looked at straight away, please select this catagory when raising the ticket.
How do I know my ticket has gone through?
Once you have submitted your ticket, a message confirmation will be displayed on the screen.
How do i cancel a ticket?
If you have submitted a ticket that is now no longer required, please go to the support section of the website and details on how to cancel your ticket can be found there.
How can i view the status of my ticket?
You are able to view the status of your ticket under the support section of the website. In this section you will also be able to find any previous tickets that have been archived.
How can I contact you?
You can contact us any time via the contact form on the website. You are also able to contact us directly between 8am and 5pm Monday to Friday.
How do i create an account?
To register an account, please click on register a new user on the log in screen. This can be found on the top line of each page. Only one account is required per company.
I forgot my password. How do I reset it?
If you have forgotten your password, please click on the "forgot your password?" button on the log in screen and complete the form displayed.