Our opening hours are 8am-5pm, Monday to Friday. However any issues can be raised with us via the ticket system 24 hours a day, 7 days a week.
Every task is allocated a ticket number. You can raise this yourself via the support section of the website. Alternatively tickets will also be raised for you if we are contacted via e-mail or phone.
It all depends on the nature of your ticket, as all tickets are different we are unable to provide a general time scale. However once we have received your ticket and contacted you, we will be able to provide a better time frame.
If your ticket is urgent and needs to be looked at straight away, please select this catagory when raising the ticket.
Once you have submitted your ticket, a message confirmation will be displayed on the screen.
If you have submitted a ticket that is now no longer required, please go to the support section of the website and details on how to cancel your ticket can be found there.
You are able to view the status of your ticket under the support section of the website. In this section you will also be able to find any previous tickets that have been archived.
You can contact us any time via the contact form on the website. You are also able to contact us directly between 8am and 5pm Monday to Friday.
To register an account, please click on register a new user on the log in screen. This can be found on the top line of each page. Only one account is required per company.
If you have forgotten your password, please click on the "forgot your password?" button on the log in screen and complete the form displayed.
Simply - We don't! The only information used is to help resolve your issue. After your ticket has been completed, the contact details of the ticket may be used for invoice purposes.
Meeting GDPR requirements, all data stored is kept inside the United Kingdom in one of the four main data centers.
We don't have any outstanding partnerships with any other organisation that may be able to access your data. We also do not have any reason to sell your data on, as we want to build trust between us and our clients.
Payment can be made via cheque or bank transfer. Bank details will be displayed on the invoice supplied to you at the completion of the task.
Payment is required within 30 days of the task being completed. All information regarding payments will be found on your invoice.
Unfortunately we are unable to accept payment in installments at this time. Therefore payment in full is required within 30 days from issue of your invoice.